frequently asked questions

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British Airways i360
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National Marine Aquarium


For all general enquiries please email – or call us on 0330 133 1900.


You can buy an NHS ticket if you hold a valid NHS, forces or other official card (as of the event date). Please send an email to from your NHS email address so we can verify your eligibility or click here. All NHS tickets are subject to availability.

Tickets for our events can only be purchased from our website here or the venue websites directly. Please do not buy from anyone else.

If you’re unable to locate your email confirmation from us, we will have a record of your transaction and order on our system, so drop us an email to and we’ll happily resend your e-tickets.

It’s likely your original confirmation could have fallen into your junk folder, therefore we recommend adding to your address book or safe senders list, alongside creating an account with us where you can log in and download your e-tickets.


Disabled customers are welcome at all of our events and our staff will be on hand to assist you during the event. Please purchase a ticket for yourself and email to request your free carer ticket.

In the unlikely event that an event is cancelled, we’ll be in touch.

We’ll try to contact you via text and email using the information provided when you purchased your tickets. We recommend creating an account with us so that you can update these details.

If the event is cancelled on our part, we’ll issue a refund automatically to the card you paid on. If the event is rescheduled, your tickets will remain valid for the new date. If you’re unable to make the rescheduled date, you’ll be able to request a refund.

As per our terms and conditions of sale, all tickets are non-refundable. Ticket names can be changed by emailing

You don’t need to print your e-tickets. They can be presented on a mobile device to a member of our Wyld team upon arrival. 

Yes. A 10% group discount is available to groups of 20 people or more. Please email for your unique purchase code.

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